When guests need care to your standard
Amara provides 24/7 medical concierge support and doctor visits for guests and members, backed by an experienced clinical team in London and Dubai. When you call, a doctor or a member of our concierge team, depending on what the guest needs, will respond within five minutes. We work alongside hotels, private clubs and concierge providers as a trusted medical partner, taking responsibility for medical coordination from the first call onwards. Your team can focus on the guest experience while we manage the clinical response and keep authorised colleagues appropriately informed.
Hospitality can take unexpected turns
An unexpected illness, a missing prescription, an unfamiliar healthcare system or a request for specialist advice can quickly become complicated for a guest and the team supporting them. We assess what is needed, organise the appropriate response and remain involved through follow-up.
When illness interrupts a stay
Our clinicians are available to assess concerns, provide clear medical advice and determine the most appropriate next steps. Whether that means arranging a consultation, investigations, specialist input or urgent treatment, our medical concierge team makes the necessary arrangements and stays involved through follow-up.
When the guest needs to be seen
In London and Dubai, our doctors can see the guest at the hotel, club or another agreed location, or in clinic. Elsewhere, we arrange a trusted local doctor from our network. The clinician arrives briefed, and our team manages the practical arrangements around the visit.
When the answer is a specialist
If a guest needs further investigation or specialist care, we identify appropriate doctors or institutions, help secure access, transfer relevant clinical information and coordinate subsequent care. Independence means we can focus on the right provider for the guest rather than a fixed referral destination.
When medication goes missing
We assess the clinical circumstances and, where appropriate and feasible, help source replacement prescriptions or medication through suitable local providers, including out of hours where available.
One call brings clinical triage, discreet consultations, medication and specialist coordination, and follow-up. We can assist with accompaniment, urgent transfers and international arrangements, and with transferring medical information where needed. We keep the hotel informed within appropriate confidentiality boundaries, while the guest’s care remains our clinical responsibility. Care can be invoiced directly to the guest or included in the hotel’s bill (without disclosing details), whichever you and your guests prefer.
